Service

At ZhiDream, we believe great lingerie starts with understanding women. With an experienced female-led team, advanced manufacturing capabilities, and a commitment to quality, we help brands create comfortable, functional, and beautifully crafted lingerie that customers love.

Services Offered

24/7 Dedicated Support

Our staff is always available to help you at any time and from any location. We guarantee timely and expert responses to keep your business operating effectively, whether it’s for custom orders, product inquiries, or after-sales assistance.

Quality Control & Assurance

Quality is built into every stage of production. From material sourcing to final inspection, we maintain strict standards to ensure consistent quality and reliable delivery. Independent laboratory testing and third-party certified reports help ensure product compliance, safety, and reliability.

Brand Development & Strategy

We support brands from concept to launch with end-to-end services, including product analysis, development advice, market insights, and marketing support. From market research to best-selling product development, we help turn ideas into market-ready products. Backed by ergonomic sizing databases for Europe, the US, Southeast Asia, and the Middle East, we provide monthly new styles, product recommendations, and trend insights to help brands stay ahead of the market.

Exclusive Designs & Patented Solutions

We provide unique designs and patented products that will give your brand an edge over its competitors. Our team of multi-technique R&D experts specializes in patented technologies, including stitching, bonding, gluing, and high-temperature molding processes, ensuring your products stand out in a crowded market and achieve true differentiation.

Rapid Sampling Service

From sketches, tech packs, or reference samples, we deliver initial prototypes in just 1–2 weeks, helping brands quickly validate designs and accelerate product development.

Logistics & Delivery Support

We provide flexible global logistics solutions and reliable delivery support to ensure smooth and efficient order fulfillment. From packaging optimization to export documentation, we help streamline the shipping process and ensure products are delivered safely and on time worldwide.

Please contact us if you have any questions.

We provide round-the-clock response, typically replying within two hours.

After-sales Support

We provide full after-sales support to give you peace of mind, with clear policies for product defects, returns, and replacements. Our responsive service ensures any issues are promptly addressed, which minimizes disruptions and helps your brand maintain consistent quality and reliability.

Frequently Asked Questions

Our MOQ is 500 pieces per style per color, designed to support new product launches and emerging brands. MOQ requirements may vary depending on the product and customization requirements.

We offer rapid sampling within 1–2 weeks based on your sketches, tech packs, or reference samples. If the first sample doesn’t meet your expectations, we will make adjustments and refine it until it matches your requirements.

We offer private label services, including custom packaging, labeling, and branding.

We provide quantity-based discounts. Discounts available for large orders, and better terms for long-term.

Samples are typically completed within 1–2 weeks, while bulk production takes approximately 20–30 days after approval of the final sample.

We provide exclusive fabric development and unique designs based on order quantity.

Our laboratory is equipped to perform critical physical and chemical compliance tests, including fabric pilling, bursting strength, pH levels, and colorfastness (against washing, rubbing, and perspiration).

 

We offer clear policies for quality-related returns, replacements, and replenishment of bulk orders. Our support team is available with fast, responsive assistance whenever you need it.

We provide quotations within 24 hours of receiving your inquiry.

We offer FOB sea freight, air freight, rail shipping, and express shipping via DHL/UPS/FedEx, etc.